Thank you for applying for a credit account with Essentra Pty Ltd.
This online application service has been provided so we can process your application as quickly as possible.
To complete your application, we will ask for the following information to be provided:
If you require any assistance with your application, please contact our accounts department on 02 9638 0100
Please be aware that completion of this application requires agreement of our Terms and Conditions and Credit Agreement via an Electronic Signature.
CreditorWatch Pty Limited ACN (144 644 244) (“CreditorWatch” or “we”, “our” or “us”) is bound by the Privacy Act 1988 (as amended) (“Privacy Act”), including the Australian Privacy Principles. This Privacy Policy sets out how we treat the personal information that we collect, use and disclose and our procedures regarding the handling of personal and sensitive information, including the collection, use, disclosure and storage of information, as well as the right of individuals to access and correct that information.
From time to time, we may revise or update this Privacy Policy or our information handling practices. If we do so, the revised Privacy Policy will be published on our website www.creditorwatch.com.au
CreditorWatch may collect personal information in order to conduct our business, to provide and market our services and to meet our legal obligations. By using our website or our services, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.
The types of personal information we may collect and hold includes (but is not limited to) personal information about:
Personal information that we collect and may hold include:
You are not obliged to provide personal information to CreditorWatch. However in many cases, if you do not provide your personal information to us, we may not be able to supply the relevant product or service that you have requested from us.
In some circumstances, you may provide to us, and we may collect from you, personal information of a third party. Where you provide the personal information of a third party, you must ensure that the third party is aware of this Privacy Policy, understands it and agrees to accept it.
If it is necessary to provide specific services to you, we may collect sensitive information about you. Under the Privacy Act, “sensitive information” includes but is not limited to information or an opinion about an individual’s racial or ethnic origin, religious belief, or criminal record and also includes health information about an individual. However, we will only collect sensitive information from you if you agree to provide it to us, you authorise us to obtain it from a third party or where the collection of the information is required or authorised by or under an Australian law or a Court/Tribunal order or otherwise where the collection is not prohibited under the Privacy Act. We will only use sensitive information in accordance with the Privacy Act and for the purpose for which it is provided.
We collect personal information in the following ways:
We may also collect information about you from third party suppliers and government database services.
We store personal information in computer storage facilities and paper-based files. We take steps to protect your personal information against loss, unauthorised access, use modification or disclosure. Some examples of the steps we take to protect your personal information include:
Information that may identify you as a user may be gathered during your access with our website.
Our website includes pages that use ‘cookies’. A cookie is a unique identification number that allows the server to identify and interact more effectively with your computer. The cookie assists us in identifying what our users find interesting on our website.
A cookie will be allocated each time you use our website. The cookie does not identify you as an individual in our data collection process, however it does identify your Internet Service Provider.
You can configure your web browser to refuse cookies. If you do so, you may not be able to use all or part of our website.
CreditorWatch, or its related body corporates in the ATI Group, may collect some personal information that is a government related identifier.
Personal information from identity documents may be provided to the document issuer or official record holder via third party systems for the purpose of confirming your identity, for example, the Australian Government’s Document Verification Service (DVS). Where CreditorWatch does collect government related identifiers, they are maintained on a separate database for audit and compliance purposes.
CreditorWatch may use or disclose a government related identifier where:
We collect, hold, use and disclose personal information for a variety of business purposes including:
We also collect, hold, use and disclose your personal information to:
If you do not wish to disclose your personal information for the purpose of direct marketing or you would like to opt-out of receiving direct marketing communications, you can do so by contacting the CreditorWatch Privacy Officer using the contact details set out below, or by following the instructions to unsubscribe which are contained in a communication that you receive from us.
The ATI Group and Related Companies
The ATI Group includes our parent company Australian Technology Innovators Pty Ltd, LEAP Legal Software Pty Ltd, InfoTrack Group Pty Ltd and their subsidiaries, CNCNA Pty Ltd (trading as eCompanies), InfoTrack Limited (NZ), InfoTrack Group Limited (UK) and its subsidiaries, and LotSearch Pty Ltd. Different companies within the ATI Group provide different services.
The ATI Group may share information with our integration partners to ensure the smooth running of the services which we, and they, provide. These partners include Sympli Pty Ltd, Practice Evolve Group Pty Ltd and its subsidiaries, Legal Software Developments Pty Ltd and its subsidiaries, and other partners as mentioned on our website and updated from time to time. At times, we may need to provide personal information to them to help them run their businesses or for reporting purposes. We may also share your personal information within the wider Australian Technology Innovators Pty Ltd group companies (ATI Group) and with our service providers for the purposes outlined above.
Third Party Service Providers
We may disclose your personal information to third party service providers who assist us in providing the services you request, including public authorities and providers of information services.
We may also disclose your personal information to third parties who work with us in our business to promote, market or improve the services that we provide, including:
We may also combine your personal information with information available from other sources, including the entities mentioned above, to help us provide better services to you.
Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of personal information to provide the service and that protect your personal information in accordance with the Privacy Act. Otherwise, we will disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main purpose for which we collected the information and you would reasonably expect us to do so.
As a credit reporting agency, we may share your credit information in accordance with industry consumer credit reporting standards including:
These standards ensure that your personal information in relation to your consumer credit is managed regarding:
We do not presently disclose personal information to any organisations located overseas; however, we do disclose information in Australia, for the purposes described above, to some multinational organisations that are located both in Australia and overseas, including the United Kingdom, the United States and New Zealand.
If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out above, the following applies to you.
CreditorWatch is a data controller and processor for the purposes of the GDPR and by your consenting to this Privacy Policy, CreditorWatch is able to process your Personal Information in accordance with this Privacy Policy.
In providing services to you, CreditorWatch may make use of a number of automated processes using your Personal Information and your activity on our site as tracked by us, in order to provide more tailored and relevant services to you.
In addition to your rights set out above, you may update or rectify any of your Personal Information that we hold about you, in the manner described in the “How you can access your personal information” paragraph above.
You have a right to request access to your personal information which we hold about you and to request its correction. You can make such a request by contacting the CreditorWatch Privacy Officer using the contact details set out in this policy.
We will respond to any such request for access as soon as reasonably practicable. Where access is to be given, we will provide you with a copy or details of your personal information in the manner requested by you where it is reasonable and practicable to do so.
We will not charge you a fee for making a request to access your personal information. However, we may charge you a reasonable fee for giving you access to your personal information.
In some cases, we may refuse to give you access to the information you have requested or only give you access to certain information. If we do this, we will provide you with a written statement setting out our reasons for refusal, except where it would be unreasonable to do so.
We will take such steps (if any) as are reasonable in the circumstances to make sure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant.
If you believe the personal information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us using the contact details listed below.
If we refuse your request to correct your personal information, we will let you know why. You also have the right to request that a statement be associated with your personal information that says you believe it is inaccurate, incomplete, irrelevant, misleading or out of date.
If you have any questions about this Privacy Policy, if you wish to correct or update information we hold about you or if you wish to request access or correction of your personal information or make a complaint about a breach by CreditorWatch of the Australian Privacy Principles (including the way we have collected, disclosed or used your personal information), please contact:
CreditorWatch Privacy Officer GPO Box 4029 Sydney NSW 2001 privacy@creditorwatch.com.au 1800 738 524
We will acknowledge and investigate any complaint about the way we manage personal information as soon as practicable. We will take reasonable steps to remedy any failure to comply with our privacy obligations. If you are unhappy with our handling of the complaint, you may contact the Australian Information Commissioner.
Last update: 29 May 2019
The Applicants acknowledge that they have been informed by Essentra that personal information about them may be disclosed to or acquired from a credit reporting agency.
The Applicants acknowledge that they have been informed that the personal information about them may be disclosed by Essentra to a credit reporting agency.
The Applicants agree that Essentra may contact any trade references or other credit references at any time whether now or in the future for the purpose of assessing credit worthiness.
The Applicants agree to Essentra receiving from any other provider or providing to any other credit provider any credit information whether by way of report record or otherwise relating to credit worthiness for the purpose of exchange of information, assessing credit worthiness and notification of default at any time whether now or in the future.
The Applicants agree to Essentra obtaining from a credit reporting agency on the Applicants for the purpose of assessing the credit application and the Applicants further consents.
The Applicants agree to Essentra obtaining from a business which provides credit information a report or information in relation to their commercial credit worthiness or commercial dealings and using such information for the purpose of assessing this application for credit.
The Applicants agree that in the event of default of my debts that Essentra may disclose all information relating to their account to its collection agency for the purpose of receiving any or all amounts outstanding.
Terms and Conditions of Sale
1.General
1.1 This website is operated by Essentra Pty Ltd (Essentra). Your use of the website is conditional upon your acceptance and compliance with the Conditions, notices and disclaimers set out below. You should read them now. By accessing or using this website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Conditions of Sale (Conditions).
1.2 These Conditions are paramount and take precedence over any other terms, which may be required by you.
2. Orders
2.1 Any order placed by you in the manner described in this website is an offer to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this website at the time you place your order on these Conditions.
2.2 Essentra reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
2.3 Your contract with Essentra comes into existence when it forwards confirmation of receipt of your order and payment.
3. Prices
3.1 The prices of the goods are as shown on Essentra’s Quotation, Confirmation of Order, Packing Note, Dispatch Docket, Invoice or other similar document.
3.2 All prices are subject to any variation in exchange rates, customs duties, taxes, freight, insurance rates and suppliers’ selling prices which occur before delivery of the goods.
3.3 Prices quoted exclude sales tax and any other tax or levy that may be imposed in relation to sales of goods from time to time. All such taxes are payable by you in addition to the price of the goods. If you claim exemption from sales tax you must supply a written signed order quoting the sales tax exemption number.
3.4 Unless otherwise agreed by Essentra all freight and dispatch charges are the responsibility of you.
3.5 Unless otherwise stated by Essentra in writing, payment is due a net 30 days from date of invoice.
3.6 Payment may be in cash, by cheque, direct deposit, Visa card, Master card or American Express.
3.7 Essentra may charge interest on any overdue amount calculated on a daily basis from the due date until actual payment at 2% above the base rate charged by Essentra’s bankers on current overdraft facilities, such rate being calculated as the 15th of each month and to apply to despite amounts during that calendar month.
3.8 All costs incurred in the recovery of any overdue amount (including collection costs and solicitors’ fees) will be the responsibility of you.
4. Goods and Services Tax (GST)
4.1 Prices displayed on this website are exclusive of GST which must be paid in addition(if applicable).
5. Delivery
5.1 Orders cannot be modified or cancelled after acceptance except with the written consent of Essentra. If that consent is given you will be liable for immediate payment for any completed part of the order and for any material used or tooling work performed.
5.2 Essentra will use its best endeavors to fulfill any orders but may cancel any order relating to any goods which in the opinion of Essentra it is impractical or uneconomical to produce or supply.
5.3 Essentra will use its best endeavors to make delivery at any time specified in an order (if a time is specified) but will not be responsible for any loss or damage sustained by you or any other person, by reason any delay in delivery or any failure to fulfill an order or make delivery, however caused.
5.4 The acceptance of shipment by your carrier shall constitute a delivery to you and Essentra shall not be responsible for goods lost or damaged in transit.
5.5 For LARGE CAP and BLOCK orders freight will be quoted on per order and the standard delivery fee of $10/$20 does not apply to such orders.
6. Returned Goods Policy
6.1 If Essentra misinterprets your order, you may return the goods for full replacement, provided the goods are in good condition and the error is reported to Essentra within 7 days after delivery of the goods.
6.2 Essentra will replace or give credit for defective goods but only if the following procedure is followed:
6.2.1 a written claim must be received by Essentra within 7 days after the delivery of the goods;
6.2.2 the claim must quote Essentra’s invoice or Packing Slip Number and must specifically identify the defect and where possible be accompanied by a sample of the defected goods;
6.2.3 On approval of the claim, Essentra will issue a Return Authorization which is to be attached to the goods when returned. Under no circumstances will Essentra pay for the cost of any freight which has not been authorized by Essentra.
6.3 Failure to observe this procedure will result in the goods being returned to you at your expense.
6.4 If an incorrect delivery is deemed by Essentra to be the fault of you a restocking fee may be charged.
6.5 If free delivery was provided and goods are returned for reasons other than Essentra’s fault customer agrees to pay the original delivery fee paid by Essentra.
7. Retention of Title
7.1 Essentra will retain title to the goods you order until you have make payment in full for those goods.
7.2 Until full payment has been made:
7.2.1 The goods will be held by you immediately as Essentra’s bailee and, if directed by Essentra, will be stored so that it is clear that they are the property of Essentra;
7.2.2 Essentra, its agents and employees may without notice enter any property occupied by you to search for, disconnect and remove the goods;
7.2.3 If the goods have been resold, you must account to Essentra as Essentra’s agent for the proceed of such resale; and
7.2.4 Essentra will not be liable to you or any other person for the exercise of its rights under this clause.
8. Personal Property Securities Act 2009 (PPSA)
8.1 You agree and acknowledge that these Conditions:
8.1.1 constitute a security agreement for the purposes of the PPSA; and
8.1.2 create a security interest in all goods previously supplied to you by Essentra (if any) and all goods that will be supplied to you in the future by Essentra.
8.2 You undertake to:
8.2.1 promptly sign any further documents and/or provide any further information which Essentra may reasonably require to:
•register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;
•register any other document required to be registered by the PPSA; or
•correct a defect in the statement referred to in this clause 8.
8.2.2 indemnify and upon demand reimburse, Essentra for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any goods charged thereby;
8.2.3 not register a financing change statement in respect of a security interest without the prior written consent of Essentra;
8.2.4 not register, or permit to be registered, a financing statement or a financing change statement in relation to the goods in favour of a third party without the prior written consent of Essentra;
8.2.5 immediately advise Essentra of any material change in its business practices of selling the goods which would result in a change in the nature of proceeds derived from such sales; and
8.2.6 immediately advise Essentra of any proposed change in your name and/or any other changes in your details.
8.3 You agree that sections 96, 115 & 125 of the PPSA do not apply to the security agreement created by these Conditions.
8.4 You hereby waive your rights to receive notices under sections 95, 118, 121 (4), 130, 132(3)(d) & 132(4) of the PPSA.
8.5 You waive your rights as a grantor and/or a debt or under sections 142 & 143 of the PPSA.
8.6 Unless otherwise agreed to in writing by Essentra, you waive your right to receive a verification statement in accordance with section 157 of the PPSA.
8.7 You must unconditionally ratify any actions taken by Essentra under this clause 8.
9. Risk &Insurance
9.1 Risk in the goods passes to you at the time of dispatch from Essentra’s premises and you must keep the goods insured from that time.
10. Warranty
10.1 Essentra warrants that all goods sold are free from defects in materials and workmanship as at the date of dispatch by Essentra. To the extent permissible by law, Essentra excludes all representations or warranties not expressly set out in these Conditions.
10.2 To the extent permissible by law, Essentra’s liability for breach of any warranty set out in these Conditions or any warranty which Essentra is not entitled to exclude is limited to, at the option of Essentra the:
10.2.1 replacement of the goods, or
10.2.2 refund of the cost of the relevant goods.
10.3 You may exercise your rights under this clause 10 by notifying Essentra in writing at 32 Clyde Street Rydalmere NSW 2116 (+61296380100).
10.4 The benefits provided to you by the warranties contained in this clause 10 are in addition to other rights and remedies available to you under the law.
10.5 Essentra’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure or for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
10.6 You acknowledge and agree that Essentra has made no warranty or representation that the goods are suitable for any purpose or application.
11. Limitation of liability
11.1 Except as expressly provided in these Conditions, to the maximum extent permitted by law Essentra shall not be liable to you by way of indemnity or by reason of any breach of these Conditions or any statutory duty or any common law duty for any direct, punitive, exemplary, special, indirect or consequential loss or damages suffered by you.
11.2 Essentra shall not be liable to you in respect of any personal injury and/or property damage in respect of any goods supplied by Essentra and to be used in or on aircraft components.
11.3 Essentra will in no way be liable for any direct, indirect, incidental, special or consequential damages (including loss of profits), resulting from use or inability to use this website or for the cost of procurement of substitute goods or resulting from any goods purchased or obtained or messages received or transactions entered into through this website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website.
11.4 You indemnify Essentra against all claims, losses, costs, suits or expenses for damage to property or injury to or death of any person arising from the goods or their use or application.
12. Cancellation
12.1 Essentra may at any time cancel any order, in whole or in part, under these Conditions if:
12.1.1 you are in material breach of any of your obligations under these Conditions;
12.1.2 you resolve to go into liquidation or have a petition for your winding up presented or enter into any scheme or arrangement with your creditors or have a liquidator, provisional liquidator, receiver or official manager appointed;
12.1.3 as an individual you commit an act of bankruptcy;
12.1.4 you cease or threaten to cease to carry on business; or
12.1.5 Essentra reasonably apprehends that any of the events in this clause 11.1 may be about to occur in relation to you.
13. Assignment and subcontracting
13.1 You may not subcontract, assign, transfer, encumber or otherwise dispose of or deal with any of your rights or obligations under these Conditions without Essentra’s consent.
14. Confidential information
14.1 You undertake that you will not disclose to any person any confidential information relating to Essentra or these Conditions of which you have become possessed as a result of the negotiations preceding these Conditions.
15. Waiver and severability
154.1 No failure to exercise and no delay in exercising any right, power or remedy under these Conditions will operate as a waiver. Nor will any single or partial exercise of any right power or remedy preclude any other or further exercise of that or any right, power or remedy.
15.2 Any provision in these Conditions which is invalid or unenforceable is to be read down, if possible, so as to be valid and enforceable, and is otherwise to be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these Conditions of sale.
16. Governing Law
16.1 These Conditions are to be governed by the laws of New South Wales Australia. You submit to the non-exclusive jurisdiction of courts exercising jurisdiction there.
17. Disclaimer
17.1 While the information contained in this website is believed to be accurate and current, it is provided by Essentra in good faith on an “as is” basis.
17.2 Essentra, its directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on this website and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in this website.
17.3 Bag’s are packed as per weight and variance of 5% in quantity is within the allowed range keeping in mind the process involved.
18. Links
18.1 This website contains links to websites not maintained, controlled or associated with Essentra and it does not make any endorsement, or any representation as to the accuracy of information contained on those websites.
19. Copyright
19.1 Essentra is the copyright owner of the content of this website or is licensed by the copyright owner to use the content on this website.
19.2 Except as permitted by the Copyright Act 1968 (Cth) no part of this website may be reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taking or by a storage and information retrieval system) without the specific prior written consent of Essentra.
20. Viruses
20.1 Essentra does not represent that any information (including any file) obtained from or through this website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.
20.2 Essentra will not be liable to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any computer virus or other faults or defect in this website.
21. Privacy statement
21.1 This website has been constructed in a way that general information about Essentra and its products is available to anyone who visits it. You will have full access to the product range, company history and contact details without registration. To view detailed information and place online orders you are required to register online. Information provided online at the time of registration is not shared with any other company. By registering online you consent to receiving newsletters/product information from us. As a policy we do not store your credit card information and once the payment is processed we do not have access to the card numbers. No one from Essentra will see the credit card details that you enter online. We use a bank hosted payment system so all the payment details are entered directly into the bank’s payment gateway.
22. Export Controls and Sanctions
22.1 Buyer warrants and represents that neither it, nor any of its Group, nor any directors, officers or employees of any of its Group: 22.1.1 is a Restricted Party or is engaging in or has engaged in any transaction or conduct that could result in it becoming a Restricted Party; 22.1.2 has engaged or is engaging, directly or indirectly, in any trade, business or other activities with, for the benefit of, or on behalf of, any Restricted Party; 22.1.3 has violated or is violating applicable laws, statutes, regulations and codes relating to Export Controls or Sanctions.
22.2 Buyer acknowledges that some of the Products, their components and technologies may be subject to Export Controls and Sanctions. Buyer shall: 22.2.1 comply with Export Controls and Sanctions applicable to both the Seller and the Buyer; 22.2.2 not export, re-export, transfer or trade, directly or indirectly, with or to any Restricted Party nor any person or entity incorporated or located in any country subject to Sanctions; 22.2.3 obtain at its cost any licence, permit, notification or authorisation required to sell, export, re-export, transfer or import the Products, their components and technologies; 22.2.4 ensure that the end-use of the Products will not breach any Export Controls or Sanctions, including weapons of mass destruction and military end-use controls.